Collection: Frequently Asked Questions

You need an account to see prices and order. Click Sign in at the top of the website. If you have a Shop account, choose Continue as you. If not, enter your email address and we will send you a one time code, which expires after 15 minutes. Enter the code and you are signed in, with wholesale prices showing across the site.

No, buy as many or as few units as you like. The more you buy of an item, the less you pay per unit. To see the price breaks, hover over Discounts on the product page. Tiers apply to a single product, and every colour and size counts as its own product, so 10 of one colour in one size reaches the 10+ tier, but 5 of one and 5 of another does not.

For shipping prices please see delivery charges.We ship with various couriers. When you add items to your cart the website will work out the best possible postage for you based on items in your cart and weight.

We usually dispatch orders within 1-2 working days of them being placed. You will get a shipping confirmation email once your order is on its way. If dispatch is taking longer than usual, we will show it on a banner on the website.

Yes. Your order status is shown in My Account. It shows as Processing while we prepare it, then Shipped once it is on its way. Click the order number to open it, where you will find the tracking number and your invoice. We also email tracking once the order ships, so check your junk folder if you have not had it.

Sometimes couriers can experience delays if you have not had your parcel after 7 working days from the date it was shipped from us please get in touch using the contact form with your order number. We will not replace or refund before this time.

Please get in touch using the contact form We will need your order number so we can investigate. Please note that if the courier has marked the parcel as delivered, a full investigation to locate the parcel can take up to 10 working days. At that time, we will not be able to replace or refund until we have a conclusion to the investigation from the courier. If it is deemed that your parcel was delivered successfully and evidence from tracking proves this, then we regret to inform you we would not be able to replace or refund the order.

In line with our terms and conditions, we require any reports of missing items to be sent to us within 14 days of receiving your order. After this, we are unable to refund or replace.

We will require you to send the incorrect item back to us via a prepaid returns label before we can action a replacement, we will not need the item back to us before this just that it's handed over to return to us.

The prepaid returns label will be sent to you in the form of a DPD or roayl mail returns label to your email with instructions to drop the parcel at a local pick-up point.

Once the parcel has been dropped off at the DPD pick-up point, we will start the process of getting the correct item to you. We will need the following by email your order number and the item that is missing. We will need the product code, colour and size to start the above process please get in touch using the contact form

In line with our terms and conditions, we require any reports of a damaged item to be sent to us within 14 days of receiving your order. After this, we are unable to refund or replace.

You will need to email a picture of the damaged item with a product code, colour and size along with your order number. We will investigate and either refund or replace the item. If we feel the damage to the item is beyond the manufacturer's fault, we regret to inform you that we will not be able to refund or replace the item. Please note if the item has been washed or personalised or been sent to your customer then any damage claim is void and we can not assist any further. Please get in touch using the contact form
Please note that you will not be able to upload pictures via the contact form but we will ask you to send them once we reply back to your message

Sorry, we do not offer any additional items to be added to orders. You will need to place a new order where shipping charges may apply. Emails requesting adding to an order will not be responded to.

If an item is marked as 'clearance', it will not be restocked. For anything else, check our Product Restock page to see when products are likely to be back. If the product you are looking for is not listed there, we do not have a restocking date. Emails asking for stock updates will not be responded to.

We can take up to 24 hours to respond to emails. Please check the junk folder. Please note emails asking to add on to orders or stock updates are not responded to as these two questions are answered in the FAQ. If you are still waiting for a response after 24 hours and you don’t have anything in your junk folder please contact us again

You can return items within 14 days of delivery. All returns are raised through our returns portal. Full details can be found on the returns page