These Terms and Conditions govern the supply of goods sold by KidsWholesaleClothing.co.uk, a trading name of SSR Fashions Ltd ("we" and "us"), to the customer ("you"). Our VAT number is 158 6965 51.
Our Registered Office
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
By selecting the check box ‘I agree to the terms of service and will adhere to them unconditionally’ you will be accepting the following terms and conditions for our services and goods. You may have other consumer rights granted by law and these Terms & Conditions do not affect such rights
1. Contract
1.1 All orders placed by you and purchases of goods from us (whether in-store, by telephone, via our website or by such other means as we may permit) are based on these Terms and Conditions and are subject to acceptance by us either: (i) by delivering the goods to you; or (ii) by providing the goods you have purchased at our warehouse. At this point, a legally binding contract is constituted between us. You are ordering on behalf of a business, the business being you intend to sell the product for profit. Therefore, you are accepting our B2B terms and conditions.
1.2 The processing of your payment and acknowledgement of your order does not constitute legal acceptance of your order.
2. Ordering
2.1 We have no minimum order spend, you may purchase as little or as much as you like. We sell in singles, packs, and cartons. Packs and cartons are non-mixed sizes and colours.
2.2 To purchase from our online store and view product prices you will need to register your details this being email, full name, address, and telephone number. All details are secure with your login.
2.3 All orders placed by you and purchases of goods by you are subject to acceptance by us (as described in clause 1.1). We reserve the right not to accept and refuse service to you on an order at any time and for any reason. We will not be liable to you or anyone else in this circumstance.
2.4 We are unable to add any additional products to orders already placed. If you have placed your order and it is in the Payment Accepted, Order Pick in Progress, or Shipped statuses, we regret to inform you that we cannot change or add any additional products. If you require additional items, a new order will need to be placed, and carriage charges may apply.
2.5 If you need to cancel your order, please phone us on 01530 245 810 or email us at sales@kidswholesaleclothing.co.uk, quoting your order number. You will not be able to cancel your order if the order is marked as shipped. You will need to arrange with the courier to send the parcel back to us.
3. Tax Charges
3.1 All products and postage prices are inclusive of VAT at 20% where applicable.
4. Export Shipments/Orders
4.1 Orders placed outside of the UK are accepted however we are not responsible for any duties or customs charges that may apply, you will need to find out from your country of origin where the goods are entering any duty or customs charges that may apply.
4.2 All customers from the UK are subject to VAT where applicable.
5. Delivery
5.1 We dispatch goods every day of the week except Saturdays, Sundays, Bank Holidays, and a two-week Christmas Break (dates differ; please contact us to see when we will be closed). We aim to dispatch orders within 2-3 working days unless stated otherwise. from receiving your order. Delivery timescales are not guaranteed and may change during busy periods.
5.2 Unless you choose to collect your order at our warehouse and except in exceptional circumstances, we aim to deliver the order under our delivery terms and conditions and timescales. Under clause 10 We reserve the right to deliver the order in instalments and mark any items outstanding as ‘to follow’. Follow-on items can take 7 working days to ship.
5.3 Bulk orders may be delivered by our pallet partners.
5.4 We cannot be held responsible for any delays incurred by the courier it can take up to 7 working days for a parcel to get to you once it’s shipped from us if a delay has occurred with the courier. If the courier has left the parcel where you deemed not fit and has been lost. You may contact us due to a lost parcel and we will open an investigation with the courier. We will not refund or replace orders until a conclusion has been made regarding the lost parcel from the courier, this can take up to 10 working days.
5.5 Before placing your order, please ensure you have referred to our delivery option on our website to ensure that we can deliver to your address. A valid signature may be required on collection and delivery. In the unlikely event, you have not received your order; you must notify us immediately.
5.6 You must do all that you can to ensure that delivery can take place at the given time and place. If you delay delivery or delivery fails because you haven't taken appropriate steps, you can rearrange delivery directly with the courier via the notification email/text sent by the courier. If a delivery fails because of circumstances within your reasonable control, the cost of any re-delivery shall be borne by you. The courier will attempt delivery up to three times, if delivery is not taken and the goods arrive back to us you can arrange delivery again covering the delivery charge or have a refund of the products only, not the delivery charge.
5.7 Upon delivery of the goods to you or collection of the goods by you, the goods shall be at your risk and responsibility. Despite delivery or collection, ownership of the goods shall not pass to you until the goods have been paid for in full.
6. Click & Collect
6.1 The terms set out in this clause apply to Click and collect orders.
6.2 Under clause 1.1, acceptance of your order and the formation of a contract between us will take place when we hand the purchased goods to you at our warehouse.
6.3 If you need to cancel your order, please phone us on 01530 245 810 or email us at sales@kidswholesaleclothing.co.uk, quoting your order number.
6.4 We will send you an email to confirm that your order is ready for collection. Under clause 10, we reserve the right to make available to you a part-order collection if an item or items are not in stock.
6.5 Items are available to collect during normal working hours, which are Monday to Friday, 9 am to 5 pm.
6.6 We will need to check validity when collecting your order, and you will need to bring with you the email containing your confirmation of order or the email telling you the order is ready to collect.
7. Payment
7.1 BACS Bank Transfer - We welcome payments via Bank Transfer. At checkout, simply choose the Pay by Bank Transfer option which will give instructions on how to proceed with this payment method.
7.2 Credit/Debit Card - We can accept credit/debit cards through the website. Simply choose Pay by Card - 100% secure payment at the end of checkout, which will redirect you to a secure payment page.
7.3 PayPal - We accept payment by PayPal. Once you have finalized your purchase, you will be redirected to the PayPal website where you can make a payment.
7.4 PayPal Pay Later – You can pay in three instalments through PayPal Pay Later when selecting Pay in instalments with PayPal Pay Later at checkout. If eligible make the first payment,emt at the time of purchase and make two more payments on the same date each month. Split your purchase between £30 and £2,000 into 3 interest-free payments without late fees. Check for eligibility is made by PayPal not us.
8. Returns/Refunds/Damage/Wrong Item
8.1 You have 14 days from delivery of goods to raise a return of products that you no longer require or where you have changed your mind. Returns must be actioned through your order history on your account section on the website. To create a return, you must follow the steps found here. Items that you no longer require or where you have changed your mind must be returned to us in unused and acceptable condition to resell, failure to do so will result in no refund of the items deemed unsellable. Used items are defined in clause 8.2
8.2 Your right to a return or refund is void if the items you have sent back have been sold to your customer, washed by you or your customer and have been altered in any way for example personalised.
8.3 Items marked as clearance or in the clearance section of the website are non-returnable or refundable
8.4 Received the wrong item.
8.5 If you have received the wrong item in your order, you will need to contact us within 14 days of receiving your goods. We will not be able to correct any issue after 14 days.
8.6 We will require you to email us your order number, and a picture of the wrong item including a picture of the labels on the inside, and you will need to inform us what item is needed.
8.7 We will require you to send the incorrect item back to us via a prepaid returns label before we can action a replacement, we will not need the item back to us before this happens. We will be notified that that the item has been handed over and we will action the correct replacement.
8.8 Where you would like to have a refund of the item that was not sent, we would still require you to action clause 8.6.
8.9 We will not replace or refund any wrong item that has been used as set out in clause 8.2
8.10 Damaged item
8.11 If you have received an order with a damaged item, you will need to contact us within 14 days of receiving your goods. We will not be able to correct any issue related to damaged goods after 14 days.
8.12 We will require you to send us an email with your order number, and a picture of the damage. We reserve the right to reject any damage claim where we feel the damage is beyond a manufacturing fault.
8.13 We will not investigate a damage claim if you have sent the item to your customer, they or you have washed the item or the item has been personalised.
9. Colour Fastness/Shade Variation/On-screen colour
9.1 We cannot guarantee colour fastness on any of the goods. Every effort has been made at the manufacture stage to minimise colour fastness and every effort by you and your customer needs to be made to follow the wash care instructions provided for the specific garment. We will not refund or replace any products where the colour has run. Wash care instructions are given to minimise the issue, we are unable to prove how the item is washed by you or your customer.
9.2 Every effort is made to ensure matching colours across the range of goods, but there may be variations from dye batch to dye batch, so it's not possible to guarantee an exact colour match. Returns based on non-colour matching will not cover the delivery of the return of goods. The cost of return is only covered by us if the item is faulty. We will not refund or replace orders where you feel the colours do not match.
9.3 On-screen colours can look different to the physical product. We will not be held responsible for covering the post of a return if you are not happy with the colour not matching your screen. All screens are different based on settings.
10. Stock Availability
10.1 All goods are subject to availability. While we endeavour to hold sufficient stock to meet all orders and purchases, if we have insufficient stock to supply or deliver the goods ordered and paid for by you, we will attempt to contact you using the details you have provided to us to ask you how you wish to proceed. You will be offered either a refund of the items or a suitable swap for another product, additional payment may be needed. We may, at our discretion, process any part of the order which is available and ship it out before letting you know an item is missing and have the missing item marked as ‘To Follow’. Where goods are out of stock, we will refund you the price paid for such goods as soon as possible and in any case within 14 days.
10.2 We can not always supply restocking dates. Any items that are being restocked will appear on our product restock page found here
11. Complaints
11.1 We will acknowledge complaints by you for any issue that you may have with us. We may require written complaints via email if you have called us so this can be logged.
11.2 At our discretion we may not be able to solve your complaint at the time as an investigation may have to be taken into account, therefore we aim to solve any complaints you have within 14 days.
12. Samples
12.1 Samples can be purchased through our site. Simply choose the option for a single unit increase or decrease the quantity you would like and checkout as normal. This option is quite useful for new and existing customers to see our range without having to commit to bulk packs. Please note if some of our products don't have the option to buy single units, then a full pack would have to be purchased.
13. Security
13.1 We do not hold, store, or record any details relating to credit/debit cards. We do hold details such as customer contact information on very secure databases, however, you can be assured that this information will never be passed on to any 3rd party.
13.2 We cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from our website.
Nothing in these Terms and Conditions is intended to affect your legal rights nor is it intended to exclude or limit our liability to you for fraud, fraudulent misrepresentation, death or personal injury resulting from our negligence, or for any other liability which cannot be limited or excluded as a matter of applicable law.